Report a missed collection

If, for reasons of access, our collection vehicles miss a road, they return later in the day where possible.

Our collections run up to 10pm on the day of the scheduled collection, so you can report a missed domestic waste and recycling bin collection from 10pm on your normal collection day until 6pm the following working day. Outside of these times we cannot book a replacement collection for you.

Report a missed collection

To use these forms, you need to be signed in to your My Account. If you don’t have one, you can create a My Account.

House or converted flat missed collection

 

Flats with communal bins missed collection

 

Trade waste missed collection

Reasons for missed bin collections

Missed collections can be caused by various reasons, including:

  • no road access, roadworks or vehicle breakdown, in which case we'll reschedule the collection for the next day
  • wrong materials placed in a wheelie bin, including contaminated recycling
  • extra bags not fitting in a wheelie bin – the lid must close (with the exception of excess recyclable material in see-through bags or thick cardboard placed next to your brown bin)
  • bin not being placed on the property’s boundary on collection day
  • severe weather conditions

 

Website feedback

How can we improve this page? Use our form to tell us about content or broken links.

This form is not for telling us about council service issues, it's only about this webpage. Contact us if you have a comment or complaint.