Our Food Safety team is responsible for ensuring that all locally sold food is produced in accordance with food law requirements and safe for consumers to eat.
Any premises which stores, prepares, produces, cooks or sells food must comply with strict hygiene standards.
Complain about food quality or food premises Toggle accordion
If you wish to complain about food quality or a food premises in the borough, the best way to do this is by using our online form.
You can use the form to report the following concerns:
- food hygiene
- food waste build up
- pest activity
- a suspicious object found in food
- food quality
- food labelling and presentation
If you have food you've purchased from the premises, please remember to:
- try not to touch it, especially if it has a foreign object in it
- keep it in its container
- keep all labels, wrappings and your receipt
- keep it wrapped and put it in the refrigerator or freezer
To use the form, you need to be signed in to your Barking and Dagenham Council My Account. If you don't have one, you can register for My Account.
Food hygiene ratings
Food hygiene ratings - find out if a restaurant, takeaway or food shop you want to visit has good food hygiene standards.
Report suspected food poisoning Toggle accordion
If you think you have food poisoning caused by food you've bought or were served in the borough, you can report it to us using our online form.
If you're not sure of your symptoms, NHS choices has advice.
The best way to contact us and report suspected food poisoning is to use our report suspected food poisoning online form. To use the form, you need to be signed in to your Barking and Dagenham Council My Account. If you don't have one, you can register for My Account.
Food premises inspections Toggle accordion
We have the right to enter and inspect food premises at any time without making an appointment or giving notice.
We check how well your food business is meeting standards by looking at:
- how hygienically the food is handled (how it is prepared, cooked, re-heated, cooled and stored)
- the condition of the structure of the buildings (the cleanliness, layout, lighting, ventilation and other facilities)
- how the business manages and records what it does to make sure food is safe
Find out more about food inspections at GOV.UK.
If you think a rating is unfair or wrong you can appeal against it or ask for your business to be reassessed.
First talk to the food safety officer who inspected your business about why the rating was given.
If you then wish to appeal, complete and return the appeal form.
Right to reply
You can let us know us how your food business has improved its hygiene, or tell us if there were unusual circumstances at the time of the inspection by completing and returning the food hygiene right to reply form.
Request a revisit
After improving hygiene standards, you can request a revisit to inspect your food business before the next planned inspection. Simply complete and return the food hygiene revisit form.
Speaking with us again is a good way to find out if you can get a new and higher food hygiene rating.